Privacy policy

1. Introduction

This privacy policy (hereinafter the “Policy”) of the Centre de Soin RAS (hereinafter the “Centre”) has been established in accordance with Canada’s Bill C25 and is intended to ensure the protection and confidentiality of our customers’ personal information.

2. Scope

This Policy applies to the collection, use, retention and disclosure of customer personal information in the course of providing osteopathic, physiotherapy and massage therapy services.

3. Collection of Personal Information

3.1. Personal information is collected directly from the client during the initial consultation or through our website when making an appointment or any other request for information.

3.2. The types of information collected may include: name, address, telephone number, e-mail address, relevant medical history and any other information relevant to treatment.

4. Use of Personal Information

4.1. Personal information collected is used exclusively for :

    • The provision of care and services requested by the customer.
    • Administrative management and billing.
    • Communication with the customer regarding appointments or other relevant information.
    • Research, analysis and internal evaluation purposes.

4.2. The Centre does not sell, rent or disclose customer personal information to third parties without the customer’s prior consent, unless required by law.

5. Retention of Personal Information

5.1. The Centre retains personal information in accordance with the requirements of Bill C25 and the professional standards applicable to each of the disciplines offered.

5.2. Personal information is kept in a secure environment, protected against unauthorized access, improper use, modification, disclosure or destruction.

6. Access to Personal Information

6.1. The customer has the right to access, rectify or request the deletion of his or her personal information held by the Centre, except as provided by law.

6.2. For any request for access, rectification or deletion, the customer is invited to contact the Centre’s Privacy Officer.

7. Updating the Policy

7.1. This Policy may be updated periodically to reflect changes in our practices or legal requirements. Changes will be posted on our website and, if necessary, communicated to customers.

8. Contact details

If you have any questions or concerns about this Policy or our privacy practices, please contact :

Privacy Officer